At luxelatice, Novadash Creations we understand that sometimes a product might not meet your expectations. To ensure your satisfaction, we offer a flexible return policy. Below are the important details regarding our return and refund process.
Initiating a Return
If you wish to return a product, you have 48 hours from the time of delivery to initiate the process. To be eligible for a return, the item must remain in its original condition—unused, undamaged, and with all tags, packaging, and invoices intact. Keeping these elements in place ensures a seamless return process, so please retain them until you're certain of your purchase.
Simple Return Process
Returning an item is hassle-free. You can start by contacting us via email at novadashcreations@gmail.com within the 48-hour window or by logging into your account and selecting the return option. Once we receive your request, our team will guide you through the next steps, making the return process easy and convenient.
Refund Policy
Your satisfaction is important to us. If a product does not meet your expectations, our clear refund policy will help you receive your money back.
Processing Refunds: Once we receive and inspect your returned item, we will process your refund within 5 to 7 business days. The amount will be credited to your original payment method.
Quality Checks: Refunds will only be issued if the returned item meets our quality standards. Items showing signs of use or damage may affect our ability to provide a refund. Our team will thoroughly assess the product to ensure it meets return criteria. We are committed to making the refund process smooth and timely.
